Valet Operations Lead & Client Partnerships

Parking Management Company; Portland (OR); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401K

Bonus opportunities

Paid time off

Tuition assistance

Job summary

Parking Management Company is seeking a Valet Account Manager in Portland, OR. The role oversees daily valet operations, staff management, client relationships, and financial aspects such as revenue and payroll while performing valet duties as needed.

Reporting to the City/Area Manager, this exempt, full-time position emphasizes guest service, operational excellence, and driving business growth across multiple sites. A valid driver’s license and strong leadership are essential.

Qualifications

• High school diploma or GED required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.
• Valid driver's license and reliable transportation required with an acceptable driving record.
• No special certifications are necessary for this position.
• Provide exceptional guest service through professional communication, active listening, and personalized assistance.

Responsibilities

• Serve as the primary contact for each property, ensuring contractual obligations are met while maintaining open communication and building trust with stakeholders.
• Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location.
• Monitor site revenue, payroll, and expenses and work with leadership to keep operations financially on track.
• Recruit, train, and coach hourly associates and enforce company policies to support employee satisfaction and customer service.
• Provide regular updates to management through reports on progress, challenges, and account needs.

Skills

Hospitality

Customer service

Communication

Leadership

Payroll management

Team supervision

Training

Analytical thinking

Education

High school diploma or GED

3 years supervisory experience in parking/hospitality

Job description

Parking Management Company is seeking a Valet Account Manager in Portland, OR. The role oversees daily valet operations, staff management, client relationships, and financial aspects such as revenue and payroll while performing valet duties as needed.

Reporting to the City/Area Manager, this exempt, full-time position emphasizes guest service, operational excellence, and driving business growth across multiple sites. A valid driver’s license and strong leadership are essential.