Valet Operations & Guest Experience Lead

Parking Management Company; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and

401K contributing plan

Supplemental Insurance (life and plan)

Bonus opportunities

Leadership development program

Paid time off

Paid training

Tuition assistance up to $5,250/year

Perks at Work nationwide discounts

Military friendly employer

Job summary

Parking Management Company, LLC is seeking a Valet Account Manager to oversee daily valet operations across assigned locations, ensuring exceptional client and guest service while managing staff, revenue, payroll, and compliance. This role emphasizes staff development, operational excellence, and customer satisfaction in a fast-paced environment.

You will coordinate with property managers, supervise hourly associates, and lead efforts to optimize efficiency, safety, and service quality.

Qualifications

• High school diploma or GED required; 3+ years supervisory experience in parking, hospitality, or related customer service.
• Strong communication, interpersonal and leadership abilities; ability to coach and develop staff.
• Experience with payroll, scheduling, and budget considerations is preferred.

Responsibilities

• Build and manage client relationships, ensuring contractual obligations and service excellence.
• Oversee daily valet operations, staffing, scheduling, quality assurance at multiple sites.
• Monitor site revenue, payroll, and expenses; work with regional leadership on cost controls and reporting.
• Recruit, train, and supervise hourly staff; set performance expectations and maintain high service standards.
• Provide regular progress updates to management; communicate with internal teams and external vendors.

Skills

Communication

Client relations

Analytical skills

Leadership

Payroll oversight

Education

High school diploma or GED

Job description

Parking Management Company, LLC is seeking a Valet Account Manager to oversee daily valet operations across assigned locations, ensuring exceptional client and guest service while managing staff, revenue, payroll, and compliance. This role emphasizes staff development, operational excellence, and customer satisfaction in a fast-paced environment.

You will coordinate with property managers, supervise hourly associates, and lead efforts to optimize efficiency, safety, and service quality.