Valet Operations Lead

MaineGuide; Portland (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

SP+ is seeking a Supervisor, Valet Operations in Portland, ME. This role requires overseeing day-to-day valet activities, ensuring compliance with contractual guidelines, and maintaining a professional image for clients and guests.

You will help hire, train, and coach the valet team, develop staffing plans, and uphold safety and audit standards across all duties. A valid driver’s license and customer‑facing skills are essential.

Qualifications

• High School diploma or equivalent; 6 months related experience or training; or equivalent combination.
• Valid driver's license with a clean record; ability to drive manual transmission if required by location.
• Excellent oral and written communication; professional customer service mindset.

Responsibilities

• Greet guests courteously and ensure timely service.
• Assist customers in and out of vehicles and operate vehicles safely.
• Drive, park, and retrieve customer vehicles with professionalism.
• Assist with hiring, training, and coaching valet team; create staffing schedules.
• Follow SOPs and protect vehicles/keys; complete daily audit paperwork.
• Maintain clear drive lanes and staging plans to maximize parking capacity.
• Identify vehicle makes/models quickly; substitute for any position when needed.
• Perform additional duties as required.

Skills

Customer Service

Oral Communication

Written Communication

Adaptability

Judgment

Manual Transmission Driving

Physical Stamina

Education

High School Diploma or Equivalent

Job description

SP+ is seeking a Supervisor, Valet Operations in Portland, ME. This role requires overseeing day-to-day valet activities, ensuring compliance with contractual guidelines, and maintaining a professional image for clients and guests.

You will help hire, train, and coach the valet team, develop staffing plans, and uphold safety and audit standards across all duties. A valid driver’s license and customer‑facing skills are essential.