Valet Operations & Client Relations Lead

Parking Management Company; Kansas City (MO); In loco; USD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Benefits

401K

Supplemental Insurance

Bonus opportunities

Paid time off

Tuition assistance

Perks at Work discounts

Military friendly employer

Descrizione del lavoro

Parking Management Company is seeking a Valet Account Manager to lead daily valet operations across locations, ensuring top-quality guest service and strong client relations. You will oversee scheduling, staffing, training, and payroll management while coordinating with management to optimize operations.

The role emphasizes leadership, client partnership, and performance improvement, with occasional travel for reviews and training. Exempt status and competitive compensation apply.

Competenze

• High school diploma or GED required with at least 3 years of supervisory experience in parking, hospitality, or a similar field.
• Experience managing payroll and scheduling to control labor costs.
• Strong guest service focus and professional communication.
• Ability to work across locations and coordinate with client stakeholders.

Mansioni

• Oversee daily valet operations at assigned locations and ensure service standards.
• Manage scheduling, staffing, and training of hourly associates.
• Monitor site revenue, payroll, and expenses with regional leadership.
• Maintain client relationships and ensure contractual obligations are met.
• Provide regular progress reports and coordinate with management during emergencies.
• Support recruitment and staff development.
• Attend staff meetings and training, with occasional travel for reviews.
• Ensure safety, compliance, and high-quality customer experiences.

Conoscenze

Guest service excellence

Communication skills

Client relationship management

Payroll management

Staff supervision

Leadership and training

Operational oversight

Formazione

High school diploma or GED

3+ years supervisory experience

Experience in parking/hospitality

Descrizione del lavoro

Parking Management Company is seeking a Valet Account Manager to lead daily valet operations across locations, ensuring top-quality guest service and strong client relations. You will oversee scheduling, staffing, training, and payroll management while coordinating with management to optimize operations.

The role emphasizes leadership, client partnership, and performance improvement, with occasional travel for reviews and training. Exempt status and competitive compensation apply.