Valet Operations & Client Success Manager

Parking Management Company; Charleston (SC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401K

Life insurance

Bonus opportunities

Tuition assistance

Job summary

Parking Management Company, LLC is seeking a Valet Account Manager to oversee daily valet operations across locations. You will supervise staff, manage client relationships, and monitor revenue and payroll to meet budget objectives.

You will lead training, ensure outstanding guest service, and report progress to management while maintaining a safe, professional valet environment. This role requires flexibility and travel as needed.

Qualifications

• High school diploma or GED required with 3+ years supervisory experience.
• Experience in parking or hospitality customer service preferred.
• Valid driver's license and reliable transportation required.

Responsibilities

• Serve as the primary contact for each property, ensuring contractual obligations are met and fostering open communication with stakeholders.
• Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location.
• Monitor site revenue, payroll, and expenses and support cost control with the Regional Director.
• Recruit, train, and coach hourly associates and enforce company policies to support service excellence.
• Provide regular updates to management with progress, challenges, and account needs.

Skills

Guest service excellence

Staff supervision

Payroll management

Budget & cost control

Client relationship management

Operational leadership

Communication skills

Training and coaching

Education

High school diploma or GED

3+ years supervisory experience in parking/hospitality or customer service

Tools

Operational software

Payroll software

Job description

Parking Management Company, LLC is seeking a Valet Account Manager to oversee daily valet operations across locations. You will supervise staff, manage client relationships, and monitor revenue and payroll to meet budget objectives.

You will lead training, ensure outstanding guest service, and report progress to management while maintaining a safe, professional valet environment. This role requires flexibility and travel as needed.