Valet Operations & Accounts Lead

Parking Management Company; Ann Arbor (MI); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Parking Management Company is seeking an experienced Account Manager to oversee valet operations at assigned locations. You will manage staff, nurture client relationships, and monitor revenue and payroll while ensuring exceptional guest service.

Focus on operational excellence, safety, and compliance, with leadership responsibilities across multiple sites and a clear path for professional growth within PMC's nationwide hospitality platform.

Qualifications

• A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.
• Additional training or certifications in leadership or business management is beneficial.

Responsibilities

• Serve as primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
• Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
• Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
• Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
• Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
• Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance, maintaining an open leadership style, and promoting professional growth.

Skills

Hospitality

Customer Service

Communication

Leadership

Team Management

Education

High school diploma or GED

Supervisory experience in parking/hospitality

Job description

Parking Management Company is seeking an experienced Account Manager to oversee valet operations at assigned locations. You will manage staff, nurture client relationships, and monitor revenue and payroll while ensuring exceptional guest service.

Focus on operational excellence, safety, and compliance, with leadership responsibilities across multiple sites and a clear path for professional growth within PMC's nationwide hospitality platform.