Valet Operations & Account Manager

Parking Management Company; Annapolis (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Benefits – Medical, vision and…

401K – Upon eligibility

Supplemental Insurance – Life & Ills.

Bonus opportunities

Internal leadership development

Paid time off

Paid training

Tuition assistance – Bellevue Univ.

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company oversees valet operations and guest experiences across multiple locations. The Account Manager role focuses on delivering exceptional service, managing staff, and maintaining strong client relationships while overseeing revenue and payroll aspects.

The position emphasizes staff development, operational excellence, and customer satisfaction, with access to bonus opportunities and a comprehensive benefits package.

Qualifications

• High school diploma or GED required, with at least 3 years of supervisory experience in parking, hospitality, or a similar customer service field.
• Valid driver’s license and reliable transportation.
• Background check clearance required.
• Excellent guest service and communication skills.
• Ability to work flexible hours, including travel for reviews, audits, or corporate meetings as needed.

Responsibilities

• Oversee client relationships and ensure contractual obligations are met while fostering open communication and partnerships.
• Manage scheduling, staffing, and quality assurance for daily operations; conduct site visits and resolve issues.
• Monitor site revenue, payroll, and expenses; collaborate with Regional Director on cost control and budgeting.
• Recruit, train, and coach hourly staff; set performance expectations and model professionalism.
• Provide regular updates to management through reports on progress, challenges, and account needs.
• Lead staff in planning, decision-making, and process improvements to drive team success.
• Attend required staff meetings and complete training modules in a timely manner.
• Be flexible with hours and occasional travel for financial reviews, audits, or corporate meetings.

Skills

Hospitality & Customer Service

Client Relationship Management

Leadership & Training

Payroll Management

Analytical & Problem Solving

Communication & Reporting

Education

High School Diploma or GED with 3+ years supervisory experience

Job description

Parking Management Company oversees valet operations and guest experiences across multiple locations. The Account Manager role focuses on delivering exceptional service, managing staff, and maintaining strong client relationships while overseeing revenue and payroll aspects.

The position emphasizes staff development, operational excellence, and customer satisfaction, with access to bonus opportunities and a comprehensive benefits package.