Valet Operations & Client Success Manager

Parking Management Company; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

401K

Supplemental Insurance

Bonus opportunities

Tuition assistance

Paid time off

Paid training

Perks at Work discounts

Job summary

Parking Management Company (PMC) seeks an experienced Valet Account Manager to lead valet operations, uphold guest service excellence, and drive financial performance across locations. The role emphasizes staff development, client relationships, and process improvement to ensure safe, professional, and efficient service for partners and guests.

The position involves supervising staff, managing revenue and payroll, and coordinating with regional leadership, while providing exceptional customer

Qualifications

• High school diploma or GED required.
• At least 3 years of supervisory experience in parking, hospitality, or similar customer service.
• Leadership or business management training/certifications beneficial.

Responsibilities

• Serve as liaison for property clients, ensuring contractual obligations and fostering trusted partnerships.
• Oversee daily operations, scheduling, staffing, and quality assurance at each location.
• Monitor site revenue, payroll, and expenses; assist Regional Director with cost control and record-keeping.
• Recruit, train, and coach hourly associates; set performance expectations and maintain a positive work environment.
• Provide regular progress reports to management and coordinate with vendors and internal teams during emergencies or audits.

Skills

Hospitality

Customer service

Communication

Client management

Leadership

Training

Payroll

Analytical skills

Education

High school diploma or GED

Job description

Parking Management Company (PMC) seeks an experienced Valet Account Manager to lead valet operations, uphold guest service excellence, and drive financial performance across locations. The role emphasizes staff development, client relationships, and process improvement to ensure safe, professional, and efficient service for partners and guests.

The position involves supervising staff, managing revenue and payroll, and coordinating with regional leadership, while providing exceptional customer