Valet Guest Experience Captain | Flexible Weekends & Tips

Towne Park, LLC.; Minneapolis (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests and work with coworkers to maintain and exceed service standards. Under the Account Manager, this role involves coordinating and administering tasks, and providing guidance when the manager is not on-site.

It is not a managerial position but may require quick judgment for urgent issues. The role supports a flexible weekend schedule with opportunities to engage in guest-focused hospitality,

Qualifications

• Maintains a pleasant, friendly and professional demeanor with all guests and coworkers.
• Ability to greet guests within a short time of arrival and provide Aggressive Hospitality.

Responsibilities

• The Guest Service Captain orchestrates the service experience for hotel guests and coordinates with the Account Manager to meet service standards.
• Addresses guests using appropriate greetings and assists with directions, taxis, reservations, and inquiries.
• Opens doors for guests, assists with parking procedures, and retrieves vehicles carefully.
• Leads team members and communicates effectively to deliver high levels of guest service; can assign routine roles and adjust staffing as needed.
• Falls back on the manager for escalation when issues are urgent, reporting facts and following instructions.

Job description

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests and work with coworkers to maintain and exceed service standards. Under the Account Manager, this role involves coordinating and administering tasks, and providing guidance when the manager is not on-site.

It is not a managerial position but may require quick judgment for urgent issues. The role supports a flexible weekend schedule with opportunities to engage in guest-focused hospitality,