Evening Valet & Guest Service Captain

Towne Park, LLC.; Florida; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, ensuring standards are met or exceeded. You will coordinate with the Account Manager and colleagues, providing guidance when on-site and handling non-urgent issues with instruction from leadership.

The role emphasizes hospitality, guest engagement, and teamwork, with shifts that include weekends and evenings. Benefits and retirement options are available per company policy.

Qualifications

• Experience in guest-facing hospitality roles is preferred.
• Ability to greet and assist guests in a friendly, professional manner.
• Solid communication and problem-solving abilities.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
• Opens all vehicle and hotel doors for guests and explains parking procedures.
• Uses proper phone etiquette and assists guests with directions, taxis, reservations and inquiries.
• Leads teamwork and assigns roles; supports expediency in issue handling.

Skills

Hospitality experience

Customer service

Communication skills

Professional demeanor

Job description

Towne Park, LLC. is seeking a Guest Service Captain to orchestrate the service experience for hotel guests, ensuring standards are met or exceeded. You will coordinate with the Account Manager and colleagues, providing guidance when on-site and handling non-urgent issues with instruction from leadership.

The role emphasizes hospitality, guest engagement, and teamwork, with shifts that include weekends and evenings. Benefits and retirement options are available per company policy.