Guest Service Captain: Elite Valet & Hospitality Lead

Towne Park LLC; Gainesville (FL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park LLC is seeking a Guest Service Captain to orchestrate service for hotel guests. Under the Account Manager, duties include coordination, administration, and troubleshooting when on-site leadership is not available. This role is not a manager position but may require judgment during urgent situations.

Compensation includes hourly base pay with tips; work schedule is Mon-Fri with split shifts. The role emphasizes guest satisfaction, safety, and teamwork across front-of-house operations.

Qualifications

• High school diploma or GED required.
• Must pass criminal background, MVR and drug screen.
• Must maintain valid driver’s license and clean driving record.
• Must be able to read and comprehend simple instructions, memos and short correspondence.
• Ability to present information clearly in one-on-one and small group settings.
• Ability to add/subtract three-digit numbers and work with dollars and times.

Responsibilities

• Greet guests and maintain a friendly, professional demeanor to create positive impressions.
• Assist guests with parking, vehicle retrieval, and bell services as applicable.
• Provide directions, taxi arrangements, reservations, and basic guest inquiries.
• Lead by example to promote teamwork and assign routine tasks.
• Process keys, claim checks, and ticket information accurately and securely.
• Ensure confidentiality and HIPAA-related information handling and safety.

Skills

Driver's license

English proficiency

Reading comprehension

Writing

Public speaking

Analytical thinking

Customer service

Education

High school diploma or GED

Job description

Towne Park LLC is seeking a Guest Service Captain to orchestrate service for hotel guests. Under the Account Manager, duties include coordination, administration, and troubleshooting when on-site leadership is not available. This role is not a manager position but may require judgment during urgent situations.

Compensation includes hourly base pay with tips; work schedule is Mon-Fri with split shifts. The role emphasizes guest satisfaction, safety, and teamwork across front-of-house operations.