Valet Captain & Guest Experience Lead

Towne Park LLC; Miami Beach (FL); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Towne seeks a Guest Service Captain to elevate the guest experience at our site. You will work with colleagues to ensure service standards are met or exceeded, handle coordination tasks when the manager is on-site, and make timely decisions to maintain guest satisfaction.

Responsibilities include welcoming guests, assisting with parking and bell services, resolving issues, and providing information about local attractions and hotel amenities. Prior experience in guest service is beneficial.

Qualifications

• High school diploma or GED required.
• Must have a valid driver’s license and clean driving record.
• Must be able to speak, read and write Standard English.

Responsibilities

• Maintain a pleasant, professional demeanor with guests and staff.
• Open vehicle and hotel doors for guests and explain parking procedures.
• Assist guests with directions, taxis, reservations, and inquiries; know the facility well.
• Lead by example to promote teamwork and assist with schedule changes as needed.
• Issue claim checks, document tickets and ensure accuracy of guest information.

Skills

English proficiency

Guest service

Communication

Driving

Education

High school diploma or GED

Job description

Towne Towne seeks a Guest Service Captain to elevate the guest experience at our site. You will work with colleagues to ensure service standards are met or exceeded, handle coordination tasks when the manager is on-site, and make timely decisions to maintain guest satisfaction.

Responsibilities include welcoming guests, assisting with parking and bell services, resolving issues, and providing information about local attractions and hotel amenities. Prior experience in guest service is beneficial.