Valet Accounts Lead - Guest Experience & Operations

Parking Management Company; Reno (NV); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Bonus opportunities

Paid time off

Tuition assistance

Job summary

Parking Management Company is seeking a Valet Account Manager in Reno, NV to oversee daily valet operations at assigned properties and deliver exceptional guest service. You will supervise staff, manage schedules, monitor labor costs, and ensure financial accountability while maintaining compliance with company policies and local laws.

The role offers full-time hours, potential bonuses, and a focus on building client relationships and service quality.

Qualifications

• High school diploma or equivalent required.
• At least three years of supervisory or management experience in parking, hospitality, transportation, or customer-service environment preferred.
• Experience managing schedules, payroll, labor expenses, or operating budgets preferred.

Responsibilities

• Serve as the primary operational contact for the assigned property.
• Oversee daily valet and parking operations and staffing.
• Monitor revenue, payroll, expenses, and financial performance.
• Lead and develop employees, ensuring safety and policy compliance.
• Communicate with clients, vendors, and internal departments.
• Promote safe driving practices and incident reporting.
• Travel locally to other locations as needed and maintain flexible hours.

Skills

Leadership

Guest service

Scheduling

Payroll & budgeting

Communication

Problem solving

Technology proficiency

Education

High school diploma

3+ years supervisory/management experience

Experience with payroll/budgeting

Tools

Scheduling software

Job description

Parking Management Company is seeking a Valet Account Manager in Reno, NV to oversee daily valet operations at assigned properties and deliver exceptional guest service. You will supervise staff, manage schedules, monitor labor costs, and ensure financial accountability while maintaining compliance with company policies and local laws.

The role offers full-time hours, potential bonuses, and a focus on building client relationships and service quality.