Valet Account Manager — Guest Experience Lead

Parking Management Company; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Bonus opportunities

PTO

Paid training

Leadership development

Tuition assistance

Discounts

Job summary

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, with a Nashville HQ and operations across multiple properties. The Valet Account Manager role oversees daily operations, delivering exceptional client and guest service while supervising staff, managing schedules and labor costs, and ensuring safe, compliant operations.

The position emphasizes strong client relationships, operational efficiency, and financial accountability, with opportunities for

Qualifications

• High school diploma or equivalent required.
• At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred.
• Experience managing Schedules, payroll, labor expenses, or operating budgets preferred.
• Additional education or training in leadership, hospitality, or business management is beneficial but not required.

Responsibilities

• Oversee daily valet and parking operations and maintain service standards.
• Prepare schedules and manage staffing levels to control labor costs.
• Monitor revenue, payroll, and operating expenses across accounts.
• Lead, coach, and develop employees and enforce company policies.
• Provide regular updates to management on staffing, operations, and client needs.

Skills

Leadership

Guest service

Scheduling

Budget management

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, with a Nashville HQ and operations across multiple properties. The Valet Account Manager role oversees daily operations, delivering exceptional client and guest service while supervising staff, managing schedules and labor costs, and ensuring safe, compliant operations.

The position emphasizes strong client relationships, operational efficiency, and financial accountability, with opportunities for