Valet Account Manager — Guest Experience Leader

Parking Management Company; Annapolis (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Bonus opportunities

Paid time off

Tuition assistance

Job summary

Parking Management Company (PMC) is seeking a Valet Account Manager for [City] to lead daily valet operations and client relationships at multiple properties. You will supervise staff, create schedules, monitor labor and finances, and ensure safety and exceptional guest service.

The role requires strong leadership, communication, and problem-solving skills, with a focus on compliance and delivering a premium hospitality experience for guests and clients.

Qualifications

• Minimum high school diploma or equivalent required.
• Previous supervisory or management experience in parking, hospitality, or customer service preferred.
• Strong leadership, communication, and client-relations skills.
• Ability to manage schedules, payroll, and labor costs.
• Comfort with scheduling software and operational systems.

Responsibilities

• Serve as the primary operational contact for the property and maintain client relationships.
• Oversee daily valet and parking operations and manage staffing.
• Monitor revenue, expenses, and labor to stay within budget.
• Recruit, train, coach, and develop team members.
• Ensure safety, compliance, and high guest-service standards.
• Communicate performance updates to leadership and clients.
• Balance multiple properties and adjust schedules as needed.

Skills

Leadership

Guest service

Client relationships

Scheduling

Payroll & expenses

Communication

Operational software

Computer skills

Safety compliance

Judgment & decision-making

Education

High school diploma or equivalent

Tools

Scheduling systems

Operational software

Job description

Parking Management Company (PMC) is seeking a Valet Account Manager for [City] to lead daily valet operations and client relationships at multiple properties. You will supervise staff, create schedules, monitor labor and finances, and ensure safety and exceptional guest service.

The role requires strong leadership, communication, and problem-solving skills, with a focus on compliance and delivering a premium hospitality experience for guests and clients.