Valet Account Lead — Hospitality Operations

Parking Management Company; Wilmington (DE); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) plan

Supplemental life and critical‑illness

Bonus opportunities

Paid time off

Paid training

Leadership-development opportunities

Tuition assistance up to $5,250 yearly

Nationwide employee discounts

Other compensation: Bonus

Descripción de la vacante

Parking Management Company (PMC) is hiring for an Assistant Valet Account Manager to support daily valet operations across multiple properties. You will assist with staff hiring, training, and supervision while ensuring exceptional guest experiences and safety standards.

Based in Nashville, PMC values reliability and teamwork, offering opportunities for growth and competitive compensation across our national portfolio of hotels, resorts, and event venues.

Formación

• High school diploma or GED required.
• At least one year of supervisory experience in customer service or hospitality preferred.
• Relevant management or leadership training or certifications preferred.

Responsabilidades

• Coordinate daily valet operations, including safe parking, retrieval, and key handling.
• Assist with interviewing, hiring, onboarding, and required training; coach staff.
• Monitor guest service and uniform standards; provide feedback and progressive discipline under the Account Manager.
• Communicate with associates and client contacts; resolve guest and operational concerns.
• Audit weekly timecards, tips, wage adjustments, and vehicle counts; submit timely reports.
• Assist with process improvements and support accountability across the team.
• Attend required meetings and training; travel occasionally for account support.

Conocimientos

Supervisory experience

Guest service focus

Communication skills

Educación

High school diploma or GED

Descripción del empleo

Parking Management Company (PMC) is hiring for an Assistant Valet Account Manager to support daily valet operations across multiple properties. You will assist with staff hiring, training, and supervision while ensuring exceptional guest experiences and safety standards.

Based in Nashville, PMC values reliability and teamwork, offering opportunities for growth and competitive compensation across our national portfolio of hotels, resorts, and event venues.