Valet Account Leader: Guest Service & Operations

Parking Management Company; Kansas City (MO); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health Benefits

401K

Life Insurance

Bonus opportunities

Tuition assistance

Paid time off

Paid training

Perks at Work discounts

Job summary

Parking Management Company in Kansas City, MO is seeking an Assistant Account Manager to support daily valet operations, mentor staff, and oversee revenue, payroll, and claims. The role requires leadership, guest service excellence, and strong client relations to ensure contract retention.

The position is full-time, exempt, with starting compensation of $48,000 per year, and opportunities to contribute to safety standards and staff development.

Qualifications

• HS diploma or GED required; 1 year of supervisory and customer service/hospitality experience preferred.
• Experience in staff onboarding, training, and performance management preferred.
• A valid driver's license and reliable transportation required.

Responsibilities

• Provide guest service training to associates to uphold service standards.
• Supervise valet operations, vehicle parking and safety procedures.
• Lead interviewing, onboarding, training, and performance management of staff.
• Ensure service standards, professional appearance, and proper documentation.
• Maintain clear client communication and ensure contract satisfaction.
• Audit weekly timecards and payroll reporting; address discrepancies.

Skills

Guest Service Leadership

Operational Oversight

HR Support

Service Standards

Client Communication

Payroll & Reporting

Education

High school diploma or GED

Job description

Parking Management Company in Kansas City, MO is seeking an Assistant Account Manager to support daily valet operations, mentor staff, and oversee revenue, payroll, and claims. The role requires leadership, guest service excellence, and strong client relations to ensure contract retention.

The position is full-time, exempt, with starting compensation of $48,000 per year, and opportunities to contribute to safety standards and staff development.