Valet Account Lead: Guest Service & Operations

Parking Management Company; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Supplemental insurance

Bonus opportunities

Tuition assistance - Bellevue Univ.

Paid time off

Paid training

Job summary

Parking Management Company in Phoenix seeks an Assistant Account Manager to lead guest service initiatives and supervise valet operations. Responsibilities include staff hiring, training, and performance management, while overseeing payroll, claims, and client relations to ensure service excellence.

The role emphasizes safety, adherence to policies, and proactive problem-solving, with on-site shifts and opportunities for leadership growth within a hospitality-driven environment.

Qualifications

• High school diploma or GED required; supervisory or hospitality experience preferred.
• Strong guest service and communication skills.
• Leadership experience or training is a plus.

Responsibilities

• Provide hands-on guest service training to associates and uphold service standards.
• Supervise valet operations and ensure safe vehicle handling and proper key storage.
• Lead HR functions including interviewing, onboarding, training, and performance management.
• Maintain professional appearance and ensure adherence to policies and disciplinary guidelines.
• Communicate with associates and clients to resolve issues and ensure client satisfaction.
• Audit timecards and payroll data; support revenue and reporting processes.
• Identify high-potential associates and provide leadership development.

Skills

Guest service

Leadership

Communication

HR support

Education

High school diploma or GED

Job description

Parking Management Company in Phoenix seeks an Assistant Account Manager to lead guest service initiatives and supervise valet operations. Responsibilities include staff hiring, training, and performance management, while overseeing payroll, claims, and client relations to ensure service excellence.

The role emphasizes safety, adherence to policies, and proactive problem-solving, with on-site shifts and opportunities for leadership growth within a hospitality-driven environment.