Vacation Operations & Guest Services Coordinator

Travel-Leisure-Co; Sedona (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. in Sedona, AZ is seeking a Coordinator to manage tour reception, gifting, and contracts in line with SOPs. You will greet guests, qualify tours, and support Sales & Marketing with information and admin tasks.

Applicants should have at least 1 year of office and customer service experience, proficiency with CRS/Epiphany, MS Word/Excel/Outlook, and strong organizational skills. This is an on-site role with benefits and growth potential.

Qualifications

• High School Diploma required.
• 1 year of general office experience.
• 1 year of customer service experience.
• Experience or education equivalency accepted.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate guest information.
• Assign tours to Sales Agents and share information with Sales & Marketing.
• Provide exceptional customer service to guests.
• Answer phones and respond to guest questions professionally.
• Assist property owners with contract questions or concerns.
• Distribute premiums upon closure of presentation.
• Data entry of tour and gifting information into CRS/Epiphany and run reports.
• Prepare and balance cash and site stats for Contract Department.
• File and secure documents; maintain owner information per standards.
• Prepare Timeshare Sales Contracts; assist Sales Department and Owners.
• Assist Administrative Supervisor with admin support to Sales, Marketing, HR and Resort teams.
• Prepare and maintain legal documents.

Skills

Customer service

Data entry

MS Word

MS Excel

MS Outlook

CRS/EPNY

Phone etiquette

Education

High School Diploma

Tools

Epiphany CRS

Central Reservations System (CRS)

Job description

Travel + Leisure Co. in Sedona, AZ is seeking a Coordinator to manage tour reception, gifting, and contracts in line with SOPs. You will greet guests, qualify tours, and support Sales & Marketing with information and admin tasks.

Applicants should have at least 1 year of office and customer service experience, proficiency with CRS/Epiphany, MS Word/Excel/Outlook, and strong organizational skills. This is an on-site role with benefits and growth potential.