Guest Services & Travel Operations Coordinator

Travel + Leisure Co.; Hawaii; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contract processes in line with SOPs. You will maintain a professional environment for guests and Sales & Marketing staff, ensuring accurate data entry and timely communications.

The role requires a High School Diploma and strong computer skills, including experience with CRS/EPNY and Microsoft Office. The position is on-site and involves supporting multiple departments across the property.

Qualifications

• Computer skills are required.
• Experience with the Central Reservation System (CRS) or EPNY is preferable.
• One year of general office experience and one year of customer service experience are expected.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents and share information with Sales & Marketing as needed.
• Provide excellent customer service; answer phones and assist guests with questions or contract concerns.
• Handle gift distributions and reconcile daily tour, gift, and contract data in systems.

Skills

Computer skills

Education

High School Diploma

Tools

CRS/EPNY knowledge

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contract processes in line with SOPs. You will maintain a professional environment for guests and Sales & Marketing staff, ensuring accurate data entry and timely communications.

The role requires a High School Diploma and strong computer skills, including experience with CRS/EPNY and Microsoft Office. The position is on-site and involves supporting multiple departments across the property.