Guest Services & Operations Coordinator

Travel Leisure Resort Development Inc; Bali Hai (UT); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer time off

401k with employer match

Legal and identity theft plan

Voluntary income protection

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contracts while upholding SOPs and delivering a professional guest experience.

You will greet guests, qualify tours, assign tours to Sales Agents, and support the Sales & Marketing team with information as needed. Daily duties include answering phones, handling contracts, data entry into CRS/Epiphany, cash balancing, and maintaining owner information per PII/PCI standards.

Qualifications

• High School Diploma required.
• Proficient with CRS or EPNY system.
• Strong MS Word, Outlook and Excel skills.

Responsibilities

• Greet and qualify touring guests and assign tours to Sales Agents.
• Provide information to Sales & Marketing as needed.
• Answer phones and assist with contract questions.
• Distribute premiums and complete daily cash, down payments, and site stats reconciliation.
• Enter tour and gifting data into CRS / Epiphany and run reports.
• File and secure documents; maintain owner information per PII/PCI standards.
• Prepare and maintain Timeshare Sales Contracts for Sales Department.
• Support Sales, Marketing, HR, and Resort teams with admin tasks.
• Perform other duties as needed.

Skills

CRS / EPNY

MS Word

MS Outlook

MS Excel

Education

High School Diploma

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contracts while upholding SOPs and delivering a professional guest experience.

You will greet guests, qualify tours, assign tours to Sales Agents, and support the Sales & Marketing team with information as needed. Daily duties include answering phones, handling contracts, data entry into CRS/Epiphany, cash balancing, and maintaining owner information per PII/PCI standards.