Travel Operations & Contracts Coordinator

Travel-Leisure-Co; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life insurance

Paid time off

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to handle tour reception, gifting and contracts, ensuring accuracy and compliance with SOPs. You will greet guests, qualify tours, and assist Sales, Marketing, HR, and Resort teams as needed.

You will enter data into CRS/Epiphany, prepare contracts, balance cash, and support daily reporting. The role emphasizes customer service, document control, and cross‑department coordination in a fast‑paced setting.

Qualifications

• High School Diploma required.
• One year of general office experience.
• One year of customer service experience.
• Proficiency in CRS or EPNY preferred; strong MS Word/Outlook/Excel skills.

Responsibilities

• Greet and qualify touring guests and collect/validate guest information.
• Assign tours to Sales Agents and support Sales & Marketing as needed.
• Provide exceptional customer service via phone and in person.
• Distribute premiums and balance daily gift, tour and contract reconciliations.
• Enter tour and gifting data into CRS/Epiphany and run reports.
• Prepare and balance cash, down payments, site stats for Contract Department.
• File and secure documents, maintain owner information per PCI/PII standards.
• Prepare Timeshare Sales Contracts and support Administrative Supervisor.

Skills

Customer service

Data entry

Office software

Education

High School Diploma

Tools

CRS / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to handle tour reception, gifting and contracts, ensuring accuracy and compliance with SOPs. You will greet guests, qualify tours, and assist Sales, Marketing, HR, and Resort teams as needed.

You will enter data into CRS/Epiphany, prepare contracts, balance cash, and support daily reporting. The role emphasizes customer service, document control, and cross‑department coordination in a fast‑paced setting.