Guest Services & Operations Coordinator

Wyndham Destinations, Inc.; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401k matching

Paid time off

Job summary

Travel + Leisure Co. is seeking a capable Operations Coordinator to manage tour reception, gifting and contract processes. You will support Sales and Marketing staff, ensure data accuracy in core systems, and maintain secure, compliant documents.

This role emphasizes customer service, detail-orientation, and cross-functional teamwork. Strong data entry skills and experience with CRS/EPNY or similar systems are important.

Qualifications

• High School Diploma required.
• One year of general office experience.
• One year of customer service experience.
• Experience with CRS/EPNY preferred.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents.
• Provide customer service to all guests; answer phones and assist with questions.
• Distribute premiums and reconcile gifts, tours and contracts.
• Data entry into CRS/EPNY; run reports and balance cash and site stats.
• Prepare and maintain timeshare contracts; support Sales staff and admin team.
• Assist in supporting Sales, Marketing, HR and Resort departments.

Skills

Customer service

Office administration

Data entry

Excel

Education

High School Diploma

Tools

CRS/EPNY

MS Word

MS Outlook

MS Excel

Job description

Travel + Leisure Co. is seeking a capable Operations Coordinator to manage tour reception, gifting and contract processes. You will support Sales and Marketing staff, ensure data accuracy in core systems, and maintain secure, compliant documents.

This role emphasizes customer service, detail-orientation, and cross-functional teamwork. Strong data entry skills and experience with CRS/EPNY or similar systems are important.