Tour Reception & Guest Services Coordinator

3M HEALTHCARE; Town of Florida (NY); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Flexible spending accounts

Life & AD&D

Disability coverage

Paid time off

Parental leave

401(k) match

Identity theft protection

Wellness program

Employee assistance program

Job summary

Travel + Leisure is seeking an Operations Coordinator to handle tour reception, gifting and contract processing in accordance with SOPs. You will create a professional atmosphere for guests and coordinate with Sales & Marketing.

Responsibilities include greeting guests, qualifying tours, answering inquiries, distributing premiums, entering data into CRS or EPNY, and preparing contracts. You will support Sales, Marketing, HR and Resort teams and help maintain accurate owner information.

Qualifications

• High School Diploma.
• Experience with CRS/EPNY and MS Office.
• 1 year of general office experience.
• 1 year of customer service experience.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents; provide information to Sales & Marketing.
• Provide exceptional customer service; answer phones; assist property owners with contract questions or concerns.
• Distribute premiums to guests; complete daily gift, tour and contract reconciliation in all systems.
• Data entry of tour and gifting information into CRS or EPNY; run reports; balance cash, down payments, site stats for Contract Department.
• File and secure all documents; maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts and assist Sales Staff; maintain legal documents.
• Assist Supervisor to provide administrative support to internal departments including Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Skills

Customer service

Office software

CRS/EPNY

Education

High School Diploma

Tools

CRS/EPNY

MS Word

MS Outlook

MS Excel

Job description

Travel + Leisure is seeking an Operations Coordinator to handle tour reception, gifting and contract processing in accordance with SOPs. You will create a professional atmosphere for guests and coordinate with Sales & Marketing.

Responsibilities include greeting guests, qualifying tours, answering inquiries, distributing premiums, entering data into CRS or EPNY, and preparing contracts. You will support Sales, Marketing, HR and Resort teams and help maintain accurate owner information.