Travel Ops & Contracts Coordinator - Guest Experience

Travel-Leisure-Co; Daytona Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off

Life insurance

Disability

Wellness program

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contracts, ensuring professional guest interactions and accurate documentation across multiple systems.

The role supports Sales, Marketing, HR, and Resort teams, with responsibilities including data entry, contract preparation, and daily reconciliation. Strong MS Office and CRS experience preferred; high school diploma required and a customer-service mindset essential.

Qualifications

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing.
• Provide exceptional customer service to all guests.
• Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation.
• Prepare and balance cash, down payments, site stats for Contract Department.
• Data entry of all tour and gifting information into CRS/Epiphany and running reports.
• File and secure all documents per procedures.

Responsibilities

• Greet and qualify touring guests and collect guest information.
• Assign tours to Sales Agents and share info with Sales & Marketing as needed.
• Provide exceptional customer service and answer phones professionally.
• Assist property owners with contract questions or concerns.
• Prepare timeshare contracts for Sales and Property Owners and maintain documents.

Skills

Customer service

Data entry

MS Word

MS Outlook

MS Excel

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting and contracts, ensuring professional guest interactions and accurate documentation across multiple systems.

The role supports Sales, Marketing, HR, and Resort teams, with responsibilities including data entry, contract preparation, and daily reconciliation. Strong MS Office and CRS experience preferred; high school diploma required and a customer-service mindset essential.