Travel Operations & Guest Services Coordinator

Travel Leisure Resort Development Inc; Sedona (AZ); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

401k with employer match

Wellness program

Employee Assistance Program

Résumé du poste

Travel + Leisure Co. is seeking a capable Operations Coordinator in Sedona to oversee tour reception, gifting and contract processing per SOPs. You will ensure a professional guest experience and coordinate with Sales & Marketing staff.

The role requires strong data entry skills, proficiency with CRS or EPNY, and MS Office. No travel is required; a high school diploma and customer service experience are expected.

Qualifications

• High School Diploma required.
• Proficient in CRS or EPNY and Microsoft Word/Outlook/Excel.
• Experience in a fast-paced guest-facing environment preferred.

Responsabilités

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and inform Sales & Marketing.
• Provide exceptional customer service to all guests.
• Answer phones and guest questions professionally.
• Prepare and balance cash and site stats for Contract Department.
• Data entry of tours and gifting into CRS/Epiphany and run reports.
• Prepare Timeshare Sales Contracts for Sales Department and Owners.
• Assist Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents.
• Assist Supervisor to provide admin support to internal departments.

Connaissances

Customer service

Data entry

Formation

High School Diploma

Outils

CRS/EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Description du poste

Travel + Leisure Co. is seeking a capable Operations Coordinator in Sedona to oversee tour reception, gifting and contract processing per SOPs. You will ensure a professional guest experience and coordinate with Sales & Marketing staff.

The role requires strong data entry skills, proficiency with CRS or EPNY, and MS Office. No travel is required; a high school diploma and customer service experience are expected.