Vacation Operations Coordinator: Elevate Guest Encounters

Travel + Leisure Co.; Vinton (IA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wish day paid time to volunteer

Job summary

Travel + Leisure Co. is seeking a Coordinator for the Operations department who will manage tour reception, gifting and contracts in accordance with SOPs, and foster a professional atmosphere for guests and Sales & Marketing staff.

Responsibilities include greeting and qualifying guests, processing contracts, data entry into CRS/Epiphany, balancing cash, and supporting Sales, Marketing, HR and Resort teams. No travel required.

Qualifications

• High School Diploma required.
• 1 year general office experience.
• 1 year customer service experience.

Responsibilities

• Greet and qualify touring guests and assign tours to Sales Agents.
• Answer phones and assist guests with questions and concerns.
• Distribute premiums and reconcile daily gift, tour and contract data.
• Data entry of tour and gifting information into CRS/Epiphany and reports.
• Balance cash and down payments; prepare site statistics for contracts.
• File and secure documents; maintain owner information per standards.
• Prepare and maintain timeshare sale contracts; support Sales Staff.
• Provide additional administrative support to internal departments.

Skills

Customer service

Data entry

CRS familiarity

MS Office

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Job description

Travel + Leisure Co. is seeking a Coordinator for the Operations department who will manage tour reception, gifting and contracts in accordance with SOPs, and foster a professional atmosphere for guests and Sales & Marketing staff.

Responsibilities include greeting and qualifying guests, processing contracts, data entry into CRS/Epiphany, balancing cash, and supporting Sales, Marketing, HR and Resort teams. No travel required.