Operations Coordinator - Guest Services & Contracts

Travel Leisure Resort Development Inc; Paradise (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off, holidays

Job summary

Travel Leisure Resort Development Inc. is seeking an operations coordinator responsible for tour reception, gifting and contract administration in line with SOPs.

You will maintain a professional guest experience while coordinating with Sales & Marketing teams and property owners. The role emphasizes data entry, reporting, cash handling, and administrative support across departments, with no travel required.

Qualifications

• Education: High School Diploma (Experience may be accepted in lieu).
• Proficient in CRS/EPNY systems and Microsoft Office.
• At least 1 year of general office and customer service experience.
• Ability to make limited operational decisions; verify daily work for accuracy.
• Accountable for ad hoc administrative support and adherence to procedures.

Responsibilities

• Greet and qualify touring guests and collect guest information.
• Assign tours to Sales Agents and support Sales/Marketing with information.
• Provide exceptional customer service and answer phones professionally.
• Balance cash, down payments, site statistics for Contract Department.
• Data entry of tour and gifting data into CRS/Epiphany; run reports.
• Prepare timeshare sales contracts and support legal document upkeep.
• Support internal departments (Sales, Marketing, HR, Resort) as needed.
• Perform other duties as required.

Skills

Customer service

Office coordination

Data entry

Communication

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel Leisure Resort Development Inc. is seeking an operations coordinator responsible for tour reception, gifting and contract administration in line with SOPs.

You will maintain a professional guest experience while coordinating with Sales & Marketing teams and property owners. The role emphasizes data entry, reporting, cash handling, and administrative support across departments, with no travel required.