Tours & Contracts Operations Coordinator

Travel-Leisure-Co; Nashville (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Life and accident coverage

Disability insurance

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting, and contract administration. You will greet guests, verify information, and assign tours to Sales Agents while supporting Sales and Marketing.

Responsibilities include customer service, data entry into CRS/Epiphany, daily reconciliation of gifts and contracts, and providing admin support to multiple departments. Join a dynamic team focused on guest experience and operational accuracy.

Qualifications

• High School Diploma required.
• At least 1 year of general office experience.
• Experience in customer service is preferred.

Responsibilities

• Greet and qualify touring guests; collect and verify guest information.
• Assign tours to Sales Agents and support Sales & Marketing.
• Provide exceptional customer service; answer phones professionally.
• Prepare and balance daily gifts, tours and contract paperwork in systems.
• Data entry of tours and gifting into CRS/Epiphany and run reports.
• Handle cash and down payments; balance site statistics for contracts.
• File and secure documents; maintain Owner Information per PCI/PII standards.
• Prepare Sales Contracts and provide administrative support to Sales/Marketing/HR/Resort teams.
• Support other departments as needed.

Skills

Customer service

Data entry

Microsoft Office

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a Coordinator to manage tour reception, gifting, and contract administration. You will greet guests, verify information, and assign tours to Sales Agents while supporting Sales and Marketing.

Responsibilities include customer service, data entry into CRS/Epiphany, daily reconciliation of gifts and contracts, and providing admin support to multiple departments. Join a dynamic team focused on guest experience and operational accuracy.