Guest Operations & Contracts Coordinator

Travel + Leisure Co.; Princeville (HI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Coordinator to handle tour reception, gifting and contracts, ensuring professional guest service and accurate administration. You will support Sales, Marketing and HR functions and maintain secure records.

Responsibilities include data entry, reconciling daily activity, and assisting various internal teams with administrative tasks. A high school diploma and one year of office/customer service experience are required.

Qualifications

• One year of general office experience
• One year of customer service experience
• High school diploma or equivalent

Responsibilities

• Greet and qualify touring guests; collect and validate guest information
• Assign tours to Sales Agents and provide information to Sales & Marketing as needed
• Provide exceptional customer service; answer phones and respond to guest questions
• Distribute premiums to guests; complete daily gift, tour and contract reconciliation
• Data entry of tour and gifting information into Central Reservations Systems; run reports
• Prepare and balance cash, down payments, site stats for Contract Department
• File and secure documents per procedures; maintain Owner information per standards
• Prepare and maintain Timeshare Sales Contracts; support Sales Staff and departments

Skills

Customer service

Office coordination

Data entry

Computer skills

Education

High School Diploma

Tools

CRS / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a Coordinator to handle tour reception, gifting and contracts, ensuring professional guest service and accurate administration. You will support Sales, Marketing and HR functions and maintain secure records.

Responsibilities include data entry, reconciling daily activity, and assisting various internal teams with administrative tasks. A high school diploma and one year of office/customer service experience are required.