Tour & Contracts Operations Coordinator

Travel + Leisure Co.; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, process gifting, and prepare contracts per SOPs. You will create a professional guest experience and support Sales & Marketing teams.

The role requires 1+ year of general office and customer service experience. Proficiency with CRS/EPNY and MS Office is essential, with a focus on accuracy and confidentiality.

Qualifications

• Greet guests and qualify touring guests; collect and validate information.
• Provide exceptional customer service; answer phones and assist with questions.
• Prepare and balance cash, down payments, and site stats for Contract Department.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents.
• Provide exceptional customer service; answer phones and guest questions.
• Distribute premiums to guests after presentations; complete daily reconciliation.

Skills

Customer service

Data entry

Phone etiquette

MS Word

MS Excel

MS Outlook

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, process gifting, and prepare contracts per SOPs. You will create a professional guest experience and support Sales & Marketing teams.

The role requires 1+ year of general office and customer service experience. Proficiency with CRS/EPNY and MS Office is essential, with a focus on accuracy and confidentiality.