Guest & Contracts Operations Coordinator

Travel + Leisure Co.; Newport (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Parental leave

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contracts in line with SOPs. You will support Sales, Marketing, HR, and resort teams while maintaining a professional guest experience.

Qualifications include a High School Diploma and at least 1 year in a general office and customer service role. Proficiency with CRS or EPNY is preferred; no travel is required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of general office experience.
• At least 1 year of customer service experience.

Responsibilities

• Greet and qualify touring guests and assign tours.
• Provide professional customer service by answering phones and inquiries.
• Distribute premiums and reconcile daily tour obligations.
• Enter tour and gifting data into CRS and Epiphany and generate reports.
• Prepare and balance cash, down payments, and site statistics for contracts.
• File and secure documents per procedures; protect owner information.
• Prepare and maintain timeshare sale contracts and support Sales staff.
• Support other internal departments with administrative tasks as needed.
• Perform other duties as needed.

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contracts in line with SOPs. You will support Sales, Marketing, HR, and resort teams while maintaining a professional guest experience.

Qualifications include a High School Diploma and at least 1 year in a general office and customer service role. Proficiency with CRS or EPNY is preferred; no travel is required.