Utilization Review Index Intake Coordinator - REMOTE - Mon-Fri 8:30am-5:30pm PST

EK Health Services Inc; Arizona; Teletrabalho; USD 22 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Paid holidays

Internet stipend

Resumo da oferta

EK Health Services Inc. seeks an Index-Intake Coordinator to prepare electronic medical case files for HCPs and to manage UR referrals from indexing to intake. The role requires accurate data entry, strong communication, and ability to multitask in a fast-paced environment.

The position is non-exempt, Monday–Friday with PST schedule, and offers medical, dental, vision, 401K, PTO, holidays, and a monthly internet stipend. Remote work option available.

Qualificações

• High School diploma or GED.
• Professional written and oral communication skills.
• Strong organization and multi-tasking abilities.
• Proficient with MS Word, Excel, Email, and Internet.

Responsabilidades

• Scan, index, label case documents into appropriate files.
• Process referrals with deadlines and send reviews to HCPs.
• Data entry for intake and UR referrals; assist with overflow tasks.
• Answer calls with professional telephone etiquette.
• Collaborate with nurses, insurance adjusters, and medical staff.
• Handle routine inquiries and route complex requests appropriately.

Conhecimentos

Communication skills

Organization skills

Computer literacy

Medical terminology

Attention to detail

Formação académica

High School Diploma or GED

Ferramentas

MS Word

MS Excel

Email

Internet

Descrição da oferta de emprego

Job Type

Full-time

Description

Please note: At this time, we are not accepting or considering applicants residing inCalifornia (CA), New York (NY), or Hawaii (HI).

Under the direction of the UR Administrative Supervisor, an Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. The indexing portion is comprised of scanning, indexing, categorizing, and uploading medical records and files to the corresponding Utilization Review or Medical Case Management case.

Concurrently, this position also requires the ability to transition between indexing and intake. The intake coordinator role performs end to end processing of Utilization Review referrals, which is the process between indexing to the assignment of the HCP. They will also assist other administrative staff with overflow work, including word processing, data entry and internet research tasks.

Work Specifics

Non-Exempt, eight (8) hour workday, Monday-Friday 8:30 AM - 5:30 PM PST. Remote.

Responsibilities may include, but are not limited to:

• Scanning, Uploading, and labeling of case documents into the appropriate case files
• Separating and sorting of hard copy/soft copy medical files and documents
• Processing referrals with dedicated deadlines and sending reviews to our HCPs
• Collecting medical files and documents to be scanned, indexed, and uploaded to web-based Utilization Review case management application
• Heavy data entry
• Promptly answer all incoming calls and assist callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere
• Professional interaction with Nurses, Insurance Adjusters, and other medical professionals
• Responds to routine inquiries or complaints from customers and the public; refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff
• Process Utilization Review referral forms received by EK Health Services
• In-take / Data Entry of UR referrals into EK Health Services software and case assignment
• Other duties as assigned

Pay and Perks

• Pay: $16-17/hr DOE
• Medical, Dental and Vision insurance
• 401K
• Paid Time Off
• Paid Holidays
• Monthly Internet Stipend

Requirements

• High School Graduate or G.E.D. equivalent
• Professional demeanor with Excellent Written and Oral Communication Skills
• Strong Organization Skills
• Must be computer literate with a high comfort level with computer programs/ functions, including MS Word, MS Excel, Email, and Internet
• Basic medical terminology
• Basic clerical and administrative skills
• Must be Accurate and Efficient
• Must be Punctual and Dependable
• Able to maintain focus and positive attitude in a fast-paced environment
• Ability to work with minimal supervision
• Ability to meet deadlines in a high pressure, time sensitive environment

Physical Requirements

Candidate must be able to sit the majority of an 8-hour day except for lunch and break times. Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times. Candidate must have manual dexterity. Candidate must be able to speak on the telephone intermittently throughout the day. Candidate must be able to read and write English fluently. Candidate must be able to provide and confirm safe home office environment. Home office must be HIPAA compliant.

Requires DSL, fiber, or cable internet connection from home 100 mbps preferred or better.