Utilization Review Index Intake Coordinator - REMOTE - Mon-Fri 8:30am-5:30pm PST

Ek-Health-Services-Inc.-1; Flagstaff (AZ); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401K

Paid Time Off

Paid Holidays

Monthly Internet Stipend

Job summary

EK Health Services is seeking an Index Intake Coordinator for a fully remote position. You will handle indexing and intake for Utilization Review referrals, preparing electronic case files for healthcare professionals.

The role requires strong communication, organization, and computer skills, with the ability to transition between indexing and intake tasks. The position is Mon-Fri 8:30am-5:30pm PST, with pay ranging $16-$17 per hour DOE, plus benefits including medical/dental/vision, 401K, PTO

Qualifications

• High School graduate or GED equivalent.
• Excellent written and oral communication; professional demeanor.
• Strong organizational skills and computer literacy.
• Basic medical terminology and clerical abilities.
• Able to meet deadlines in a fast-paced environment.

Responsibilities

• Index, upload, label case documents into digital files.
• Sort and organize hard and soft copy medical records.
• Process UR referrals and manage intake to HCP assignment.
• Handle routine inquiries with professional telephone etiquette.
• Support nurses, insurance adjusters, and medical staff as needed.
• Data entry of UR referrals and case assignments in EK Health software.
• Perform other duties as assigned.

Skills

Communication skills

Organization skills

Computer literacy

Medical terminology

Clerical skills

Accuracy

Punctuality

Focused in fast-paced environment

Independent worker

Deadline-focused

Education

High school diploma or GED

Tools

MS Word

MS Excel

Email

Internet

Job description

All Jobs > Utilization Review Index Intake Coordinator - REMOTE - Mon-Fri 8:30am-5:30pm PST

Utilization Review Index Intake Coordinator - REMOTE - Mon-Fri 8:30am-5:30pm PST
Fully Remote AZ

Full-time

Description

Please note: At this time, we are not accepting or considering applicants residing in California (CA), New York (NY), or

Under the direction of the UR Administrative Supervisor, an Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. The indexing portion is comprised of scanning, indexing, categorizing, and uploading medical records and files to the corresponding Utilization Review or Medical Case Management case.

Concurrently, this position also requires the ability to transition between indexing and intake. The intake coordinator role performs end to end processing of Utilization Review referrals, which is the process between indexing to the assignment of the HCP. They will also assist other administrative staff with overflow work, including word processing, data entry and internet research tasks.

Responsibilities may include, but are not limited to:

• Scanning, Uploading, and labeling of case documents into the appropriate case files
• Separating and sorting of hard copy/soft copy medical files and documents
• Processing referrals with dedicated deadlines and sending reviews to our HCPs
• Collecting medical files and documents to be scanned, indexed, and uploaded to web-based Utilization Review case management application
• Promptly answer all incoming calls and assist callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere
• Professional interaction with Nurses, Insurance Adjusters, and other medical professionals
• Responds to routine inquiries or complaints from customers and the public; refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff
• Process Utilization Review referral forms received by EK Health Services
• In-take / Data Entry of UR referrals into EK Health Services software and case assignment
• Other duties as assigned

Pay and Perks:

• Pay: $16-17/hr DOE
• Medical, Dental and Vision insurance
• 401K
• Paid Time Off
• Paid Holidays
• Monthly Internet Stipend

Requirements

• High School Graduate or G.E.D. equivalent
• Professional demeanor with Excellent Written and Oral Communication Skills
• Strong Organization Skills
• Must be computer literate with a high comfort level with computer programs/ functions, including MS Word, MS Excel, Email, and Internet
• Basic medical terminology
• Basic clerical and administrative skills
• Must be Accurate and Efficient
• Must be Punctual and Dependable
• Able to maintain focus and positive attitude in a fast-paced environment
• Ability to work with minimal supervision
• Ability to meet deadlines in a high pressure, time sensitive environment

Physical Requirements:

Candidate must be able to sit the majority of an 8-hour day except for lunch and break times. Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times. Candidate must have manual dexterity. Candidate must be able to speak on the telephone intermittently throughout the day. Candidate must be able to read and write English fluently. Candidate must be able to provide and confirm safe home office environment. Home office must be HIPAA compliant.

*Requires DSL, fiber, or cable internet connection from home 100 mbps preferred or better. *