Utilization Review Index Intake Coordinator - REMOTE - Mon-Fri 8:30am-5:30pm PST

EK Health Services Inc.; Rocklin (CA); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401K

Paid Time Off

Paid Holidays

Monthly Internet Stipend

Job summary

EK Health Services Inc. is seeking an Index-Intake Coordinator to prepare electronic medical case files for healthcare professionals. The role involves scanning, indexing, labeling, and uploading records to the proper case management system.

It requires careful data entry, organization, and professional telephone etiquette. This is a remote, non-exempt position with 8:30 AM–5:30 PM PST hours, and a pay range of $16–$17 per hour depending on experience.

Qualifications

• High School Diploma or GED equivalent.
• Professional demeanor with excellent written and oral communication skills.
• Strong organization skills and attention to detail.
• Comfort with computer programs including MS Word, MS Excel, email and internet.
• Basic medical terminology and clerical skills.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Scan, index, label and upload case documents into the correct files.
• Sort hard and soft copy medical records and maintain organization.
• Process referrals with deadlines and route to healthcare professionals.
• Enter data into EK Health Services software and assign cases.
• Answer calls professionally and assist with inquiries.

Job description

Description

Hawaii (HI).

Under the direction of the UR Administrative Supervisor, an Index-Intake Coordinator is responsible for pre-opening and preparing electronic medical case files for Healthcare Professionals (HCP) to complete. The indexing portion is comprised of scanning, indexing, categorizing, and uploading medical records and files to the corresponding Utilization Review or Medical Case Management case.

At this time, we are not accepting or considering applicants residing in California (CA), New York (NY), or Hawaii (HI).

Work Specifics

Non-Exempt, eight (8) hour workday, Monday-Friday 8:30 AM - 5:30 PM PST. Remote.

Responsibilities May Include, But Are Not Limited To

• Scanning, Uploading, and labeling of case documents into the appropriate case files
• Separating and sorting of hard copy/soft copy medical files and documents
• Processing referrals with dedicated deadlines and sending reviews to our HCPs
• Collecting medical files and documents to be scanned, indexed, and uploaded to web-based Utilization Review case management application
• Heavy data entry
• Promptly answer all incoming calls and assist callers with proper telephone etiquette; must sound professional, credible, pleasant, and sincere
• Professional interaction with Nurses, Insurance Adjusters, and other medical professionals
• Responds to routine inquiries or complaints from customers and the public; refers non-routine, sensitive and/or complex requests for information and other inquiries or complaints to appropriate staff
• Process Utilization Review referral forms received by EK Health Services
• In-take / Data Entry of UR referrals into EK Health Services software and case assignment
• Other duties as assigned

Pay And Perks

• Pay: $16-17/hr DOE
• Medical, Dental and Vision insurance
• 401K
• Paid Time Off
• Paid Holidays
• Monthly Internet Stipend

Requirements

• High School Graduate or G.E.D. equivalent
• Professional demeanor with Excellent Written and Oral Communication Skills
• Strong Organization Skills
• Must be computer literate with a high comfort level with computer programs/ functions, including MS Word, MS Excel, Email, and Internet
• Basic medical terminology
• Basic clerical and administrative skills
• Must be Accurate and Efficient
• Must be Punctual and Dependable
• Able to maintain focus and positive attitude in a fast-paced environment
• Ability to work with minimal supervision
• Ability to meet deadlines in a high pressure, time sensitive environment

Physical Requirements

Candidate must be able to sit the majority of an 8-hour day except for lunch and break times. Candidate must be able to keyboard the majority of an 8-hour day except for lunch and break times. Candidate must have manual dexterity. Candidate must be able to speak on the telephone intermittently throughout the day. Candidate must be able to read and write English fluently. Candidate must be able to provide and confirm safe home office environment. Home office must be HIPAA compliant.

• Requires DSL, fiber, or cable internet connection from home 100 mbps preferred or better. *