User Support & Training Technician II

Hawaiʻi State Department of Education; Kapolei (HI); On-site; USD 42,866 - 51,345; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays and vacation

Job summary

Hawaiʻi State Department of Education is seeking a Data Processing User Support Technician II in Kapolei, Hawaii. This role involves training users on systems, troubleshooting issues, and assisting with various applications. Candidates should possess a high school diploma with related experience or education.

The position offers a starting salary of approximately $4,221.00 per month and competitive benefits, including health insurance and retirement plans. Join us to enhance user support and training in our department.

Qualifications

• Graduation from high school, relevant professional education may substitute for experience.
• Two years of work experience with a focus on reading and understanding complex materials.
• One year of experience providing assistance in resolving hardware/software issues.

Responsibilities

• Provide training and assistance on departmental applications.
• Troubleshoot hardware/software problems and help users resolve issues.
• Maintain contact with users to monitor training effectiveness.

Skills

Experience with hardware/software troubleshooting

User training and assistance

Knowledge of various applications

Ability to lift/carry objects up to 40 pounds

Education

High school graduation or equivalent

Bachelor's degree in education or relevant field

Tools

Microsoft Office

VPN and network configuration

Job description

Hawaiʻi State Department of Education is seeking a Data Processing User Support Technician II in Kapolei, Hawaii. This role involves training users on systems, troubleshooting issues, and assisting with various applications. Candidates should possess a high school diploma with related experience or education.

The position offers a starting salary of approximately $4,221.00 per month and competitive benefits, including health insurance and retirement plans. Join us to enhance user support and training in our department.