Data Processing User Support Technician I–II (Training & Support)

Hawaiʻi State Department of Education; Lanai City (HI); On-site; USD 43,524 - 47,106; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Vacation Days

Job summary

The Hawaiʻi State Department of Education seeks a Data Processing User Support Technician II to provide technical support and training to users. This role involves troubleshooting hardware and software issues, assisting users, and preparing training materials for departmental systems.

The ideal candidate will possess a high school diploma with relevant experience in technical support and user training. Strong communication skills are essential for this position. Competitive salary range is provided.

Qualifications

• Minimum 1 year of general experience in technical support.
• At least 2 years of specialized experience involving hardware and software support.

Responsibilities

• Train and assist users on system equipment and procedures.
• Diagnose and resolve hardware and software issues.
• Prepare training materials and outlines for user training.
• Maintain contact with users to assess training effectiveness.

Skills

Technical support

Training delivery

Troubleshooting

Communication

Problem solving

Education

High school diploma or equivalent

Bachelor's degree in Information and Computer Science

Tools

Microsoft Office

VPN software

Job description

The Hawaiʻi State Department of Education seeks a Data Processing User Support Technician II to provide technical support and training to users. This role involves troubleshooting hardware and software issues, assisting users, and preparing training materials for departmental systems.

The ideal candidate will possess a high school diploma with relevant experience in technical support and user training. Strong communication skills are essential for this position. Competitive salary range is provided.