Data Processing User Support Technician – Training & Tech Help

Hawaiʻi State Department of Education

Honolulu (HI)

On-site

USD 43,524 - 47,106

Full time

14 days+

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Benefits offered by this job

Paid holidays (13 per year)

Vacation and sick leave (21 days per year)

Health insurance coverage

Group life insurance

Retirement plan contributions

Job summary

The Hawaiʻi State Department of Education is seeking a Data Processing User Support Technician II to provide training and assistance on system applications. This position involves troubleshooting hardware and software problems, maintaining user contact for monitoring effectiveness, and coordinating training activities.

Candidates must have a high school diploma and the necessary experience in data processing support. Benefits include paid holidays, health insurance, and a retirement plan.

Qualifications

Graduation from high school with satisfactory English grammar completion.
1 year of general experience and 2 years specialized experience for Technician I.
2 years of general experience and 2 years specialized for Technician II.

Responsibilities

Provide training and assistance on departmental systems and tools.
Troubleshoot hardware and software issues.
Create models and data files to support financial requirements.

Skills

User support

Troubleshooting

Training

Basic programming

Education

High school diploma

Bachelor’s degree in Education

Bachelor’s degree in Information and Computer Science

Tools

Financial Management System

Local School Accounting

Microsoft Office

Job description

Candidates must have a high school diploma and the necessary experience in data processing support. Benefits include paid holidays, health insurance, and a retirement plan.

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