Data Processing User Support Specialist II

Hawaiʻi State Department of Education; Lahaina (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

Hawaii State Department of Education in Honolulu seeks a Data Processing User Support Technician I/II to train and assist users on system equipment and proprietary departmental applications, including installation, configuration, and network/VPN tasks.

The position requires problem solving across hardware and software, preparing outlines and visuals for group trainings, and delivering clear, practical instructions while maintaining documentation and supporting a range of data processing tools.

Qualifications

• High school diploma or equivalent required with knowledge of English grammar and usage.
• Experience providing user support and training for computer systems preferred.
• Familiarity with departmental information systems and software applications.
• Ability to explain technical concepts to non-technical users and prepare training materials.

Responsibilities

• Provide training and assistance to users on system equipment and department applications.
• Troubleshoot hardware and software problems, including network/VPN issues.
• Prepare training outlines, visuals, and informational materials for group sessions.
• Document problems and resolutions; assist with software testing and releases.
• Install and configure system hardware/software and support training centers.

Skills

User Support

Training

Hardware Troubleshooting

Software Troubleshooting

Education

High School Diploma

Tools

MS Office Suite

eSIS

VPN

Networking basics

Job description

Hawaii State Department of Education in Honolulu seeks a Data Processing User Support Technician I/II to train and assist users on system equipment and proprietary departmental applications, including installation, configuration, and network/VPN tasks.

The position requires problem solving across hardware and software, preparing outlines and visuals for group trainings, and delivering clear, practical instructions while maintaining documentation and supporting a range of data processing tools.