Data Processing User Support Technician – Training & Tech Help

Hawaiʻi State Department of Education; Honolulu (HI); On-site; USD 43,524 - 47,106; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

Health insurance

Union representation rights

Job summary

The Hawaiʻi State Department of Education seeks a Data Processing User Support Technician II located in Honolulu, Hawaii. This role includes providing training and assistance to system users, troubleshooting computer issues, and maintaining user communication. Candidates must have a high school education and relevant experience.

Benefits include paid holidays, leave, health insurance, and retirement plans. A strong focus on user support and technical skills is essential for this position.

Qualifications

• 1 year of general experience and 2 years of specialized experience for Technician I.
• 2 years of general experience and 2 years of specialized experience for Technician II.
• Ability to lift or carry objects weighing up to 40 pounds unassisted.

Responsibilities

• Provide training and assistance to users on system equipment and applications.
• Troubleshoot hardware and software computer problems.
• Maintain contact with users to monitor training effectiveness.

Skills

Troubleshooting computer hardware and software

Training and assisting users

Basic programming tasks

Data modeling and worksheet creation

Education

High school graduation or equivalent

Tools

Microsoft Office

Job description

The Hawaiʻi State Department of Education seeks a Data Processing User Support Technician II located in Honolulu, Hawaii. This role includes providing training and assistance to system users, troubleshooting computer issues, and maintaining user communication. Candidates must have a high school education and relevant experience.

Benefits include paid holidays, leave, health insurance, and retirement plans. A strong focus on user support and technical skills is essential for this position.