Data Processing User Support Tech I-II: Training & Help

Hawaii State Department of Education; Hawaii; On-site; USD 43,524 - 47,106; Full time

Job summary

Hawaii State Department of Education seeks Data Processing User Support Technician I–II to train and assist users, troubleshoot hardware/software, and support department information systems across schools in the state.

The role requires a high school diploma with strong English skills, plus two years of general and two years specialized experience (levels I/II may differ). Salaries are monthly and include annual differentials for the school year.

Qualifications

• High school graduation with strong English grammar/usage.
• Experience and education substitutions allowed as described in the posting.
• Two years general and two years specialized experience; totals vary by level.

Responsibilities

• Provides training and assistance to users on system equipment, procedures and software.
• Troubleshoots hardware and software problems including OS and applications; documents resolutions.
• Maintains contact with users to assess training effectiveness and simplify use of systems.

Skills

Training users

Troubleshooting

Documentation

User support

Networking basics

Education

High school diploma

Education substitutions possible

Tools

Microsoft Office

eSIS

Time & Attendance

VPN configuration

Job description

Hawaii State Department of Education seeks Data Processing User Support Technician I–II to train and assist users, troubleshoot hardware/software, and support department information systems across schools in the state.

The role requires a high school diploma with strong English skills, plus two years of general and two years specialized experience (levels I/II may differ). Salaries are monthly and include annual differentials for the school year.