Data Processing User Support Technician — Training & Help Desk

Hawaii State Department of Education; Pahala (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

The Hawaii State Department of Education is seeking Data Processing User Support Technician II candidates for assigned locations. This role involves training users on department systems, troubleshooting hardware and software, and creating ad hoc reports to meet budgetary and analytical needs.

The position requires a high school diploma with strong English skills, with substitutions allowed for education or CS degrees. Proficiency in Microsoft Office, VPN usage, and internal systems is expected.

Qualifications

• Graduation from high school with strong English grammar and punctuation.
• Experience with training users on software and data systems.
• Ability to install and configure applications and networks.
• Strong interpersonal communication and presentation skills.

Responsibilities

• Train and assist users on system equipment and department applications.
• Troubleshoot hardware/software issues and document resolutions.
• Advise on software capabilities and simplify use of internal systems.
• Create models, worksheets, electronic forms, and ad hoc reports.
• Install and reinstall training center hardware/software.
• Coordinate training center activities and manage supplies and inventory.

Skills

Training users

Troubleshooting

Documentation

Communication

Education

High school diploma

Bachelor's degree in Education or Information and Computer Science

Tools

Microsoft Office

eSIS

VPN

Financial Management System

Job description

The Hawaii State Department of Education is seeking Data Processing User Support Technician II candidates for assigned locations. This role involves training users on department systems, troubleshooting hardware and software, and creating ad hoc reports to meet budgetary and analytical needs.

The position requires a high school diploma with strong English skills, with substitutions allowed for education or CS degrees. Proficiency in Microsoft Office, VPN usage, and internal systems is expected.