Data Processing Support & Training Specialist

Hawaii State Department of Education; Lahaina (HI); On-site; USD 44,000 - 47,000; Full time

Job summary

Hawaii State Department of Education is seeking a Data Processing User Support Technician I/II to train users on district systems and provide hands-on support for hardware, software, and network issues. The role includes creating training materials, documenting resolutions, and assisting with ad hoc reporting and data tasks.

Incumbents will install and configure hardware/software at work sites and coordinate training center activities, ensuring effective service delivery across departments.

Qualifications

• High school diploma or equivalent; strong English grammar and reading skills.
• Experience helping users with hardware/software and problem-solving.
• Ability to explain concepts and provide training.
• Familiarity with office applications and basic networking.

Responsibilities

• Provide training and hands-on instruction on district systems.
• Troubleshoot hardware, software, and network issues; route or resolve.
• Document problems and resolutions for future reference.
• Create models, worksheets, and data files to support reporting.
• Install and configure system hardware/software at work sites.
• Coordinate training center activities and manage supplies.

Skills

User training

Troubleshooting

Technical support

Documentation

Software testing

Education

High school diploma

Tools

Financial Management System

Local School Accounting

Time & Attendance

eSIS

Form 7

Casual Payroll

Job description

Hawaii State Department of Education is seeking a Data Processing User Support Technician I/II to train users on district systems and provide hands-on support for hardware, software, and network issues. The role includes creating training materials, documenting resolutions, and assisting with ad hoc reporting and data tasks.

Incumbents will install and configure hardware/software at work sites and coordinate training center activities, ensuring effective service delivery across departments.