(USA) Coach/Ops Mgr Trainee

Walmart; Mount Olive (NJ); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive customer service excellence and financial performance in a retail environment. This role involves developing high-performing teams, implementing business solutions, and ensuring compliance with company policies. The ideal candidate will possess strong leadership skills, a commitment to diversity and inclusion, and a passion for delivering exceptional customer experiences. Join a company that values integrity and strives for excellence, offering competitive pay and numerous benefits to support your well-being.

Benefits

Performance Bonuses

Health Benefits

401(k) Plan

Stock Purchase Plan

Paid Time Off

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience in performance management and mentoring.

Responsibilities

• Leads teams by teaching, training, and providing feedback.
• Manages customer service initiatives and resolves issues.
• Drives financial performance and manages budgets.

Skills

Customer Service

Team Leadership

Financial Performance Management

Operational Processes

Diversity and Inclusion Awareness

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams.

What you'll do

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs. Ensures customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit/loss statements, managing budgets, forecasting, and controlling expenses. Monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs.

Coordinates and oversees job-related activities, developing relationships with stakeholders, supporting plans to meet customer and business needs, and building accountability. Measures progress, identifies improvement opportunities, and promotes continuous learning.

Ensures compliance with company policies, standards of ethics and integrity, and supports the company's mission and values by implementing related actions and supporting policies like the Open Door Policy.

Respect the Individual

Builds high-performing teams, embraces differences, and creates a workplace where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Act with Integrity

Maintains high standards of integrity, ethics, and compliance. Supports Walmart's culture, holds self and others accountable, and promotes a positive impact on associates, customers, and the community.

Serve Our Customers and Members

Delivers results with a focus on customer needs, making decisions based on data insights, and balancing short- and long-term priorities. Considers all stakeholders in planning and decision-making.

Strive for Excellence

Displays curiosity, encourages learning, takes calculated risks, and demonstrates resilience. Supports others through change and drives continuous improvement.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, and other benefits aimed at supporting associates' well-being. For more information about PTO and benefits, visit https://one.walmart.com/notices and One.Walmart.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific CBC and training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

40 International Dr S, Flanders, NJ 07836-4106, United States of America