(USA) COACH/OPS MGR TRAINEE

Walmart; West Virginia; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated leader to drive team performance and enhance customer service standards. This role involves leading teams, managing financial performance, and implementing business solutions to ensure a high-quality customer experience. The ideal candidate will demonstrate exceptional communication skills, adaptability, and a commitment to fostering an inclusive workplace. Join a company that values integrity and continuous improvement, where your contributions will make a significant impact on associates and the community. This is a fantastic opportunity for those passionate about leadership and customer service.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Disability

Discounts

Military Leave Pay

Qualifications

• 2 years of college or equivalent experience in retail and supervisory roles.
• Successful completion of required trainings and assessments.

Responsibilities

• Lead and develop teams by training and actively listening to associates.
• Drive financial performance and sales by managing budgets and P&L statements.
• Ensure compliance with company policies and foster a culture of belonging.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication

Adaptability

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, for example, store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and ensure sales and profit goals are achieved. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and ensuring diversity and inclusion awareness. Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for achieving results. Demonstrates adaptability and promotes continuous learning.

Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Ensures compliance with company policies and supports the company's mission, values, standards of ethics, and integrity by implementing related action plans and supporting the Open Door Policy. Builds high-performing teams, embraces differences, creates a workplace where associates feel supported and connected, and fosters a culture of belonging. Works collaboratively, builds strong relationships, and communicates with impact, energy, and positivity to motivate and influence. Attracts and retains talent, empowers, and develops talent, and recognizes contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the community through initiatives like creating a sense of belonging, eliminating waste, and participating in local giving. Acts in a selfless manner, being humble, honest, fair, and transparent.

Delivers results by prioritizing customer needs, making decisions based on data insights, and balancing short and long-term priorities. Demonstrates curiosity, resilience, and encourages learning from mistakes. Drives continuous improvement by adopting new technologies and skills and supporting others through change.

Walmart offers competitive pay, performance-based bonuses, and a range of benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave pay, and more. The specific pay range for this position is $31.25-$38.46 per hour, plus differential where applicable, with additional bonuses and compensation based on location and performance.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

100 Nitro Market Pl, Cross Lanes, WV 25313-4401, United States of America