(USA) Coach/Ops Mgr Trainee

Walmart; Macon (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee store operations and enhance customer experiences. This role involves guiding teams, managing budgets, and driving sales while ensuring a high-quality service standard. The ideal candidate will possess strong leadership skills, a customer-first mentality, and a commitment to continuous improvement. Join a company that values integrity and excellence, offering competitive pay and a range of benefits to support your career growth. If you're passionate about retail and team development, this opportunity is perfect for you.

Benefits

Health Coverage

401(k) Plan

Stock Purchase

Paid Time Off

Performance Bonuses

Qualifications

• 2 years of college or equivalent retail and supervisory experience.
• Experience supervising teams and managing performance.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance and manage budgets effectively.
• Ensure compliance with company policies and foster a culture of integrity.

Skills

Customer Service

Team Leadership

Budget Management

Problem Solving

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively. Ensures diversity and inclusion awareness, recruits, and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, measures progress, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company mission, values, and standards of ethics and integrity. Implements related action plans, utilizes and supports the Open Door Policy, and provides guidance on applying these in business processes and practices.

Core Values and Leadership Principles

• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and fosters an environment where associates thrive and perform.
• Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability and transparency.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data and balancing priorities.
• Strive for Excellence: Encourages curiosity, learning, calculated risks, and resilience. Supports continuous improvement and adoption of new technologies and skills.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and other perks. For more details, see https://one.walmart.com/notices.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1401 Gray Hwy, Macon, GA 31211-1905, United States of America