(USA) Coach/Ops Mgr Trainee

Walmart; Petersburg (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance customer service and drive financial performance in a retail environment. This role involves developing high-performing teams, managing budgets, and ensuring compliance with company policies. The ideal candidate will possess strong communication skills and a commitment to fostering a diverse and inclusive workplace. With competitive pay and comprehensive benefits, this position offers opportunities for growth and development, making it an exciting chance to contribute to a customer-first culture while achieving personal career goals.

Benefits

Health Coverage

401(k)

Stock Purchase Plans

Paid Time Off

Tuition Reimbursement

Qualifications

• 2 years of college or equivalent experience in retail and supervisory roles.
• Completion of required training and assessments for specific positions.

Responsibilities

• Lead and develop teams, enhancing customer service standards.
• Drive financial performance by managing budgets and evaluating P&L statements.

Skills

Customer Service

Team Leadership

Budget Management

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, measures progress, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in executing business processes.

Core Values and Leadership Principles

• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and fosters an environment where associates can thrive and perform.
• Act with Integrity: Maintains high standards of ethics and compliance, models company values, and holds oneself and others accountable.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data insights and balancing priorities.
• Strive for Excellence: Demonstrates curiosity, takes calculated risks, encourages learning, and supports continuous improvement and adaptation.

At Walmart, we offer competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase plans, paid time off, and more. Additional benefits include tuition reimbursement through Live Better U, which covers programs from high school completion to bachelor’s degrees, and eligibility varies by role and tenure.

The hourly wage range for this position is $31.25-$38.46 plus applicable differential and performance bonuses. The actual rate will meet or exceed local minimum wage laws.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3500 S Crater Rd, Petersburg, VA 23805-9204, United States of America