(USA) Coach/Ops Mgr Trainee

Walmart; Mechanicsville (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance store operations and drive financial performance. In this role, you will lead teams, ensuring exceptional customer service while managing budgets and implementing business solutions. You'll have the opportunity to foster a culture of inclusivity and continuous improvement, while also developing your team through mentorship and training. With competitive pay, performance bonuses, and comprehensive benefits, this position offers a chance to make a significant impact in a thriving retail environment. Join a company that values integrity and excellence, and take your career to the next level.

Benefits

Health Coverage

401(k) Plan

Stock Purchase Plans

Paid Time Off

Paid Education Benefits

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Experience in managing teams and driving performance.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance through budget management and sales forecasting.

Skills

Customer Service

Team Leadership

Financial Management

Training and Development

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store community outreach programs), and ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and meet sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes diversity and inclusion. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability. Identifies and communicates goals, measures progress, and addresses improvement opportunities.

Ensures compliance with company policies and supports the company's mission, values, and ethics by implementing related action plans and supporting the Open Door Policy.

Core Values and Leadership Principles

• Respect the Individual: Builds high-performing teams, embraces differences, and fosters a workplace of belonging where associates thrive.
• Act with Integrity: Maintains high standards of ethics, models company values, and holds oneself and others accountable.
• Serve Our Customers and Members: Delivers results with a customer-first approach, using data insights to make informed decisions.
• Strive for Excellence: Promotes continuous improvement, encourages learning, and supports change.

Benefits

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase plans, paid time off, and more. Details about PTO can be found at https://one.walmart.com/notices.

Live Better U Program

This program provides paid education benefits for associates, covering programs from high school completion to bachelor’s degrees, including English Language Learning and certificates. Eligibility criteria apply.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. Additional requirements include successful completion of job-specific training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or related experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

7430 Bell Creek Rd, Mechanicsville, VA 23111-3550, United States of America