(USA) Coach/Ops Mgr Trainee

Walmart; Illinois; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail company seeks a Store Manager to drive sales and enhance customer experience. The role involves leading teams, managing operations, and ensuring compliance with company policies. Competitive pay and comprehensive benefits are offered, including educational programs for associates.

Benefits

Health Coverage

401(k)

Stock Purchase Options

Paid Time Off

Disability Insurance

Company Discounts

Military Leave Pay

Live Better U Education Program

Qualifications

• 2 years of college or equivalent retail/supervisory experience.
• Successful completion of required trainings and assessments.

Responsibilities

• Leads and develops teams, ensuring high customer service standards.
• Drives financial performance and manages budgets.
• Ensures compliance with company policies and fosters a culture of belonging.

Skills

Leadership

Customer Service

Communication

Collaboration

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies and leading process improvements to ensure a high-quality customer experience.

Drives financial performance and sales by reviewing and evaluating profit and loss statements, managing budgets, forecasting, controlling expenses, and monitoring inventory flow and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and recognizing staff, while ensuring diversity and inclusion. Coordinates and oversees job-related activities by building relationships with stakeholders, supporting plans to meet customer and business needs, and fostering accountability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding staff on business processes. Builds high-performing teams by embracing diversity, creating a culture of belonging, and providing opportunities for all associates to thrive. Demonstrates collaboration, strong communication, and motivational leadership to attract and retain talent.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting our culture. Makes data-driven decisions considering the needs of customers, associates, shareholders, and communities. Strives for excellence by fostering curiosity, resilience, and continuous improvement, supporting the adoption of new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase options, paid time off, disability insurance, company discounts, military leave pay, and more. Associates also benefit from the Live Better U education program, which covers tuition and fees for various educational pursuits.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and successfully complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

21000 Western Ave, Olympia Fields, IL 60461-1900, United States of America