(USA) Coach/Ops Mgr Trainee

Walmart; Dublin (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a leader in retail management, where you will drive team performance and enhance customer experiences. This role emphasizes developing high-performing teams, fostering diversity, and ensuring compliance with company values. You will manage financial performance, implement business solutions, and support community outreach initiatives. With a focus on continuous improvement and integrity, this position offers a unique opportunity to make a significant impact in a dynamic environment. If you are passionate about leadership and customer service, this role is perfect for you.

Benefits

Health Benefits

Paid Time Off

Education Benefits

Employee Discounts

Qualifications

• 2 years of college or equivalent experience required.
• Experience in retail and supervisory roles preferred.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance through budget management and forecasting.
• Ensure compliance with company policies and foster a supportive environment.

Skills

Team Leadership

Customer Service

Communication

Financial Management

Diversity and Inclusion

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

1. Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
2. Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
3. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
4. Model and demonstrate exceptional customer service standards by following and exemplifying the One Best Way (OBW) service model.
5. Manage and support customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are addressed successfully.
6. Develop and implement action plans to correct deficiencies and lead process improvements to ensure a high-quality customer experience.
7. Drive financial performance and sales by reviewing PL statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes.
8. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties, while setting clear expectations and recognizing contributions.
9. Ensure diversity and inclusion awareness, recruiting, and developing qualified associates to meet staffing needs and foster company growth.
10. Coordinate and oversee job-related activities and assignments by building relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress.
11. Support compliance with company policies, standards of ethics and integrity, and support the company's mission and values through action plans and leadership.
12. Build high-performing teams, embrace diversity, create a culture of belonging, and foster an environment where associates feel supported and connected.
13. Act with integrity by maintaining high standards of ethics, modeling company values, and supporting a culture of accountability and transparency.
14. Deliver results by prioritizing customer needs, making data-driven decisions, and balancing short and long-term goals.
15. Strive for excellence by encouraging continuous learning, adopting new technologies, and supporting others through change.
16. Participate in Walmart's benefits programs, including health, financial, and paid time off benefits, as well as education benefits through Live Better U.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.

For facilities selling ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Associates must attend and complete all required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership through these programs.

Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

2423 US Highway 80 W, Dublin, GA 31021-0930, United States of America